Website quality: An analysis of scientific production

Authors

Keywords:

Website quality, Websites, Scientific production analysis, Systematic literature review, Review article, Heuristics, Expert analysis, Usability, Contents, User experience, Standards, Guidelines

Abstract

A range of different methods and tools have been proposed by both academics and professionals in recent years for evaluating the quality of websites. Some are of general application and can be used to assess any type of website, while others have been adapted to the specialized characteristics of the websites employed in a given sector. This paper undertakes an analysis of existing scientific production in this field, with the aim of identifying its most relevant publications, its principal authors and the specific sectors served by the sites under evaluation. By triangulating review methods, 716 texts, published between 2000 and 2018, were identified in Scopus, Web of Science and other databases and examined. In addition to basic bibliographic information, the number of citations received by each text was recorded using Google Scholar. The area of knowledge in which each author works was also categorized based on his or her specific affiliations. The results point to a growing interest in website quality in a scientific community that has a presence in more than 70 countries. Its authors are drawn from various disciplines, although the highest number of publications is recorded in computer science, business and medical informatics. The most frequently cited texts are in fact seminal books in the associated disciplines of usability, information architecture and user experience. However, as of 2007, the number of texts describing evaluation tools for the websites of specific sectors - most notably, education (33%), health (27%) and commerce (21%) - increased their share. In conclusion, it is evident that website quality is a field of study undergoing constant growth and increasing specialization and one that offers ample opportunities for research.

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Author Biography

Alejandro Morales-Vargas, Universidad de Chile | Universitat Pompeu Fabra

Investigador del Programa de Doctorado del Departamento de Comunicación de la Universitat Pompeu Fabra (UPF) y académico del Instituto de la Comunicación e Imagen (ICEI) de la Universidad de Chile. Colaborador del Grupo de Investigación de Documentación Digital y Comunicación Interactiva (DigiDoc) de la UPF. Periodista y Licenciado en Comunicación Social por la Universidad de Chile; Máster en Gestión de Contenidos Digitales por la Universitat de Barcelona. Se ha desempeñado como editor de sitios web, profesor universitario en grado y postgrado, evaluador de proyectos y consultor en arquitectura de información. Fue creador del Diplomado en Periodismo Digital y Gestión de Medios en Internet del ICEI y jefe de Medios Digitales en la Dirección de Servicios de Información y Bibliotecas (SISIB), ambos en la U. de Chile.

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Published

2020-09-13

How to Cite

Morales-Vargas, A., Pedraza-Jiménez, R., & Codina, L. (2020). Website quality: An analysis of scientific production. Profesional De La información, 29(5). Retrieved from https://revista.profesionaldelainformacion.com/index.php/EPI/article/view/77002

Issue

Section

Research articles