Evaluation of National Libraries: creation of an international standard and its application to the National Library of Spain

Authors

  • Marta de la Mano González Universidad de Salamanca
  • Beatriz Albelda Esteban Biblioteca Nacional de España

Keywords:

Indicadores de rendimiento, medida del rendimiento, normalización, evaluación de la calidad, benchmarking, bibliotecas nacionales, Biblioteca Nacional de España

Abstract

This study approaches the recent incorporation to national libraries of a quality evaluation culture using performance indicators. The project for devising Technical Report ISO/TR 28118 regarding performance indicators for national libraries is explained from its beginnings. This is a specific common standard that permit benchmarking among similar institutions at the international level. The involvement of the international bodies IFLA, ISO and CENL in this initiative is described based on observation of the situations common to all national libraries. The technical process of drawing up the report is likewise described, along with its structure and contents. Also dealt with is the recent experience of the National Library of Spain in incorporating performance indicators to its evaluation processes and applying the ISO report indicators.

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Published

2015-07-26

How to Cite

de la Mano González, M., & Albelda Esteban, B. (2015). Evaluation of National Libraries: creation of an international standard and its application to the National Library of Spain. Profesional De La información, 100(1). Retrieved from https://revista.profesionaldelainformacion.com/index.php/EPI/article/view/6444

Issue

Vol. 100 No. 1 (1950)

Section

Research articles

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