Análisis de la comunicación en el paciente crónico hospitalizado y la mejora de su experiencia

Authors

DOI:

https://doi.org/10.3145/epi.2019.mar.21

Keywords:

Información de salud, Información médica, Comunicación de salud, Relación médico-paciente, Transmisión de información, Experiencia de paciente, Percepción de los pacientes, Hospitales, Enfermedades crónicas, Entrevistas, Grupos focales, Alfabetización en

Abstract

Auditorí­as de hospitales estadounidenses incluyen la experiencia de paciente y la información entre proveedores de salud y pacientes. La comunicación efectiva promueve relaciones más sólidas entre pacientes y profesionales impactando en la calidad de la atención. Se analizaron los elementos y momentos más importantes de la comunicación de pacientes durante su hospitalización, como consecuencia de una reagudización de su patologí­a crónica. Se realizaron grupos focales y entrevistas en profundidad con 30 pacientes ingresados de edades comprendidas entre 54 y 86 años. Los resultados identifican a médicos y enfermeras como los interlocutores más eficaces para la transmisión de la información, estableciendo diferencias. Los momentos de transmisión son la admisión, antes de las pruebas diagnósticas y en el momento del alta, y los temas de interés el diagnóstico y los sí­ntomas. Los contenidos escritos permiten una mayor información comparado con la transmisión oral pues permiten múltiples lecturas.

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Published

2019-05-01

How to Cite

Marca-Francés, G., Frigola-Reig, J., & Compte-Pujol, M. (2019). Análisis de la comunicación en el paciente crónico hospitalizado y la mejora de su experiencia. Profesional De La información, 28(2). https://doi.org/10.3145/epi.2019.mar.21

Issue

Vol. 28 No. 2 (2019): Información y comunicación biomédica

Section

Research articles

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