Information services and return on investment: How to calculte it
DOI:
https://doi.org/10.3145/epi.2013.jul.01Keywords:
Libraries, Services, Value, Return on investment, ROI, Social return on investment, SROI, Results, Methods, Fesabid.Abstract
Cultural services, and specifically libraries, must justify to society -and to governments- their social and economic performance. They must prove they are not an expense but rather an investment that yields net benefits with a return on investment (ROI) that in some cases can reach 4.5%. Five methods to calculate the value of library services, and some Spanish initiatives with this purpose, are described. The conclusion is that information services have plenty of annual activity data, but the lack of knowledge about the necessary methodology limits the capacity to exploit these data.
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