The evolution of the usability concept as an indicator of software quality
DOI:
https://doi.org/10.3145/epi.2012.sep.13Keywords:
User friendliness, Usability, Quality in use, User experience, Interactive systems, Information systems.Abstract
Technological advances in the field of information and interactive systems mean that increasing numbers of factors and criteria are considered to assess quality during the design, development and evaluation process. In this context, concepts such as quality of use and user experience have appeared and in many cases are replacing or supplementing existing usability properties to identify the quality of the interaction process. In this paper we describe and analyze the evolution of the different concepts to identify the quality of the interaction on information systems and we help to characterize and locate each quality factor in one dimension and a specific range of the process of use, and consider the relationships and overlap between these concepts.
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