Collaborative working environment: intranet 2.0 of the Department of Health of the Government of Andalusia

Abstract

The Department of Health of the Government of Andalusia provides professionals of the Andalusian Public Health Care System  a collaborative working environment (Entorno colaborativo de trabajo  [ECT]) based on the principles of web 2.0. The ECT is organized into communities, understood as sets of people with a common interest who share a space with its own information and collaboration tools. This space is managed and powered autonomously by the communities themselves. This paper analyzes the use and degree of implementation of the ECT, considering the user communities and activity statistics in 2009 and 2010. From the data obtained we deduce that instrumental services have easier acceptance than collaboration and knowledge management services; content generation is focused on a small number of users; and communities associated with organizational units have less development than those associated with work areas or projects.