Evaluation of national libraries: creation of an international standard and its application to the National Library of Spain

Authors

  • Marta De-la-Mano El profesional de la información
  • Beatriz Albelda-Esteban

DOI:

https://doi.org/10.3145/epi.2009.nov.10

Keywords:

Performance indicators, Performance measures, Standardization, Quality measurement, Benchmarking, National Libraries, National Library of Spain

Abstract

National libraries have recently adopted a quality assessment culture using performance indicators. The project for devising Technical Report ISO/TR 28118 regarding performance indicators for national libraries is explained from its beginnings. This is a specific common standard that permit benchmarking among similar institutions at the international level. The involvement of the international bodies IFLA, ISO and CENL in this initiative is described based on observation of the situations common to all national libraries. The technical process of drawing up the report is likewise described, along with its structure and contents. Also dealt with is the recent experience of the National Library of Spain in incorporating performance indicators to its evaluation processes and applying the ISO report indicators.

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Published

2009-08-08

How to Cite

De-la-Mano, M., & Albelda-Esteban, B. (2009). Evaluation of national libraries: creation of an international standard and its application to the National Library of Spain. Profesional De La información, 18(6), 660–668. https://doi.org/10.3145/epi.2009.nov.10

Issue

Vol. 18 No. 6 (2009): Servicios y sistemas de referencia digital

Section

Non research articles

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