Virtual reference in Seville University Library: a shared experience

Authors

  • Nieves González-Fernández-Villavicencio El profesional de la información
  • Juan-Antonio Barrera-Gómez
  • Marí­a-José Gómez-Fernández
  • Miriam Moscoso-Castillo
  • Victoria Santos-Flores
  • Marta Suárez-Samaniego

DOI:

https://doi.org/10.3145/epi.2009.nov.06

Keywords:

Virtual reference, Academic libraries, Open source, LibraryH3lp, Library of Seville University

Abstract

Reference services in academic libraries are far from dead and technologies of the social web are facilitating and encouraging an ever increasing demand for virtual reference with applications available to everyone. The open source software LibraryH3lp has enabled the Library of the University of Seville to establish a virtual reference service shared among 19 libraries to answer common and specialized questions and explain the use of the Fama library catalog. We present a first assessment of the service that will go live in the academic year 2009-2010.

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Published

2009-08-08

How to Cite

González-Fernández-Villavicencio, N., Barrera-Gómez, J.-A., Gómez-Fernández, M.-J., Moscoso-Castillo, M., Santos-Flores, V., & Suárez-Samaniego, M. (2009). Virtual reference in Seville University Library: a shared experience. Profesional De La información, 18(6), 633–641. https://doi.org/10.3145/epi.2009.nov.06

Issue

Vol. 18 No. 6 (2009): Servicios y sistemas de referencia digital

Section

Non research articles

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