Reference services for a digital society
DOI:
https://doi.org/10.3145/epi.2009.nov.01Keywords:
Digital reference, Information society, Digital culture, Information servicesAbstract
Reference services have developed at the same pace as technology. Different aspects of the information society related to reference services provided by libraries and information centres are presented, including a description of the ubiquity, immediacy and participation that define the digital society. Digital reference is part of the information society and reflects the evolution of reference services offered by information centres. The characteristics of digital reference are described: telematic services, hybrid collections and skilled professionals.
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