Quality improvement in university libraries: evaluations, quality seals, diplomas and certifications
DOI:
https://doi.org/10.3145/epi.2007.jul.06Keywords:
Quality management, University libraries, EFQM, ISO 9001Abstract
The effective construction of the European Higher Education Area (EHEA) has given rise to many activities related to quality and the adoption of quality assurance systems in universities and their libraries can no longer be postponed. One third of Spanish university libraries have gained some type of public recognition for their system of quality management. The variety of approaches followed by university libraries to achieve this recognition is presented: certifications, diplomas and quality seals; a certain trend toward multi-certification is described.
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