Job Satisfaction and Employee Commitment: Role of Internal Communication, Language Proficiency, Information Quality and Information Usefulness

Abstract

Employee commitment is essential for successful corporate globalization because it promotes adaptability, collaboration, and consistent performance across diverse international markets. Without strong employee commitment, organizations may face high turnover, poor cross-cultural coordination, and failure in executing global strategies effectively. Therefore, to address the issue of employee commitment, the study aimed to test the role of internal communication, English language proficiency, information quality, and information usefulness in improving employee commitment towards corporate globalization through job satisfaction. The study also tested the moderating role of human resource practices. Quantitative cross-sectional data were collected from 310 employees of information technology and software services companies using a convenient sampling technique. The partial Least Square (PLS)-Structural Equation Modeling (SEM) results show that internal communication, English language proficiency, information quality, and information usefulness are significant predictors of increasing the employees' job satisfaction. Further, human resource practices also significantly moderate among internal communication, English language proficiency, information quality, information usefulness, and job satisfaction. Job satisfaction also significantly mediated among all exogenous and endogenous variables. These findings highlighted the critical role of internal communication, language proficiency, information usefulness, and information quality in enhancing job satisfaction along with HR practices strengthening these effects. Additionally, job satisfaction acts as a key mediator which is reinforcing its importance in driving employee commitment within globalized organizations.