Role of Interpersonal Skills, Communication Capabilities and Information System on Learning Capabilities of Higher Educational Institutions in China: Mediating Role of Students’ Satisfaction

Abstract

The growth of higher educational institutions much depends upon various factors among which interpersonal skills, communication capabilities and information system are prominent ones. The current study aimed to examine the impact of these factors viz., interpersonal skills, communication capabilities and information system, on the learning capabilities of higher educational institutions in China. The study also checks the mediating role of student satisfaction among these three constructs. The study gathered the data from final year students of higher educational institutions using surveys. The study also examines the data reliability along with association among variables using smart-PLS. The outcomes revealed that the interpersonal skills, communication capabilities and information system have a positive association with learning capabilities. The outcomes also exposed that student satisfaction significantly mediated among exogenous constructs of the study. The study findings would act as a guide to the policymakers regarding enhancing the learning capabilities by focusing on interpersonal skills, communication capabilities and information system.