Measuring the quality of management in education. Review article

Autores/as

DOI:

https://doi.org/10.3145/epi.2019.nov.04

Palabras clave:

Quality in education, Quality measurement, Critical quality factors, Educational institutions, Evaluation, Audits, Assessment, Quality assurance, Higher education, Students perceptions, Indicators, Criteria, Education centers, Universities, Schools,

Resumen

The objective of this study is to perform a review and contextualize the existing definitions of educational quality from the managerial point of view. We will be presenting also the factors that have been considered to support managerial decision making within educational institutions. Relevant research related to the different models for measuring educational quality and the different factors that affect this quality are discussed. The existing methodological gap of the statistical processes, the theoretical evidences and the number of investigations in every level of education are identified. The results provide a framework for future research and can become the basis for the design and construction of multidimensional models for educational management quality measurement needs of educational institutions. The results evidence also the lack of a single criterion to build the indicators, as well as the fact that there is a strong of subjectivity in the measuring processes.

Biografía del autor/a

Tito-José Crissien-Borrero, Universidad de la Costa

Rector, Universidad de la Costa CUC, Barranquilla (Colombia)

Javier Velásquez-Rodriguez, Universidad de la Costa

Javier Velásquez Rodríguez is a young researcher at the Universidad de la Costa - CUC (Colombia), in the Department of Industrial, Agroindustrial and Operations Management. He has worked in the purchasing and supply processes of the retail sector. Currently his research focuses on the measurement of educational quality and the application of statistical processes within engineering and educational institutions.

Universidad de la Costa – CUC 

Calle 58 # 55 - 66. Barranquilla, Colombia

Jvelasqu3@cuc.edu.co

https://orcid.org/0000-0002-8257-6016

Dionicio Neira-Rodado, Universidad de la Costa

Dionicio Neira Rodado holds a degree in Industrial Engineering and a master’s degree in Industrial Engineering (Universidad Javeriana). He has worked in different companies as production manager, and is currently working as a professor, researcher and consultant. He has implemented six sigma tools to improve operations in different companies. He has also worked in investigation projects with national and international funding. He teaches Operations Research, Quality Control and Operations and Supply Chain Management.

Universidad de la Costa – CUC 

Calle 58 # 55 - 66. Barranquilla, Colombia

dneira1@cuc.edu.co

https://orcid.org/0000-0003-0837-7083

Luis-Gabriel Turizo-Martínez, Universidad de la Costa

Luis Gabriel Turizo Martínez is a research professor at the Universidad de la Costa -CUC- (Colombia) in the Department of Social and Human Sciences, with a master’s degree in Education, a Specialist in Pedagogy and Research in the Classroom and a Bachelor's Degree in Mathematics and Physics, leaning towards Educational studies associated with Didactics, Pedagogy, Quality, specifying on topics such as interdisciplinarity, transversality and context.

Universidad de la Costa – CUC 

Calle 58 # 55 - 66. Barranquilla, Colombia

lturizo3@cuc.edu.co

https://orcid.org/0000-0002-0830-7766

Citas

Ahmad, Syed Zamberi (2015). “Evaluating student satisfaction of quality at international branch campuses”. Assessment & evaluation in higher education, v. 40, n. 4, pp. 488-507. https://doi.org/10.1080/02602938.2014.925082

Akareem, Husain-Salilul; Hossain, Syed-Shahadat (2016). “Determinants of education quality: what makes students’ perception different?”. Open review of educational research, v. 3, n. 1, pp. 52-67. https://doi.org/10.1080/23265507.2016.1155167

Barbosa, Nanci-Rodrigues (2005). A construção de indicadores de qualidade no campo da ação cultural, pp. 18-21.

Bezpalko, Olga V.; Klishevych, Nataliia A.; Liakh, Tetiana L.; Pavliuk, Roman O. (2016). “Criteria and indicators of university education quality: The results of expert interview”. The new educational review, v. 46, n. 4, pp. 61-71. https://doi.org/10.15804/tner.2016.46.4.05

Blanco, Carolina (2011). “Evaluación de la calidad en la educación inicial: una experiencia en centros educativos urbanos”. Revista de investigación, v. 35, n. 72, pp. 33-49. http://www.redalyc.org/articulo.oa?id=376140387002

Calvo, Rafael A.; Markauskaite, Lina; Trigwell, Keith (2010). “Factors affecting students’ experiences and satisfaction about teaching quality in engineering”. Australasian journal of engineering education, v. 16, n. 2, pp. 1-24. https://doi.org/10.1080/22054952.2010.11464049

Casanova, María-Antonia (2012). “El diseño curricular como factor de calidad educativa”. Reice (Revista iberoamericana sobre calidad, eficacia y cambio en educación), v. 10, n. 4, pp. 6-20. https://revistas.uam.es/index.php/reice/article/view/2984

Castillo-Riquelme, Víctor; Escalona-Bustos, Juan (2016). “Medición de la integralidad educativa. Una aproximación desde los nuevos indicadores de calidad escolar”. Revista iberoamericana de evaluación educativa, v. 9, n. 2, pp. 149-165. https://doi.org/10.15366/riee2016.9.2.008

Cudney, Elizabeth A.; Venuthurumilli, Sri S. J.; Materla, Tejaswi; Antony, Jiju (2018). “Systematic review of Lean and Six Sigma approaches in higher education”. Total quality management and business excellence, n. 0, pp. 1-14. https://doi.org/10.1080/14783363.2017.1422977

De-la-Orden, Arturo (2009). “Evaluación y calidad: análisis de un modelo”. Estudios sobre educación, n. 16, pp. 17-36. https://www.unav.edu/publicaciones/revistas/index.php/estudios-sobre-educacion/article/view/22426

Doherty, Geoffrey D. (2008). “On quality in education”. Quality assurance in education, v. 16, n. 3, pp. 255-265. https://doi.org/10.1108/09684880810886268

Du, Guo-Feng; Zhao, Yan; Ma, Chao; Yu, Si-Ping (2010). “Study on the design of co-operative education quality evaluation indicators”. Applied mechanics and materials, v. 33, pp. 583-587. https://doi.org/10.4028/www.scientific.net/AMM.33.583

Gambhir, Victor; Wadhwa, N. C.; Grover, Sandeep (2016). “Quality concerns in technical education in India: A quantifiable quality enabled model”. Quality assurance in education, v. 24, n. 1, pp. 2-25. https://doi.org/10.1108/QAE-07-2011-0040

Hollins, Etta R. (2011). “Teacher preparation for quality teaching”. Journal of teacher education, v. 62, n. 4, pp. 395-407. https://doi.org/10.1177/0022487111409415

Icontec (2005). Norma técnica Ntc-Iso colombiana 9000 - 2005, 45. http://www.ceicmo.com/resources/documents/NTC_ISO_9000-2005.pdf

Inciarte-González, Alicia; Bozo-de-Carmona, Ana-Julia; Parra-Sandoval, María-Cristina (2012). “Reconceptualización de la calidad universitaria: un reto para América Latina”. Avaliação: Revista da avaliação da educação superior (Campinas), v. 17, n. 3, pp. 637-660. https://doi.org/10.1590/S1414-40772012000300005

Jalongo, Mary-Renck; Fennimore, Beatrice S.; Pattnaik, Jyotsna; Laverick, DeAnna M.; Brewster, Jeffrey; Mutuku, Moses (2004). “Blended perspectives: A global vision for high-quality early childhood education”. Early childhood education journal, v. 32, n. 3, pp. 143-155. https://doi.org/10.1023/B:ECEJ.0000048966.13626.be

Ko, Jang-Wan (2017). “Chapter 7 - Quality assurance system in Korean higher education”. In: The rise of quality assurance in Asian higher education, pp. 109-125. Elsevier, Chandos. https://doi.org/10.1016/B978-0-08-100553-8.00002-1

Koslowski III, Fred A. (2006). “Quality and assessment in context: a brief review”. Quality assurance in education, v. 14, n. 3, pp. 277-288. https://doi.org/10.1108/09684880610678586

Kumar, Goutam (2017). “Quality in higher education from different perspectives: a literature review”. International journal for quality research, v. 11, n. 1, pp. 17-34. https://doi.org/10.18421/IJQR11.01-02

Lim-Ratnam, Cristina (2013). “Tensions in defining quality pre-school education: the Singapore context”. Educational review, v. 65, n. 4, pp. 416-431. https://doi.org/10.1080/00131911.2012.707641

Liu, Shuiyun (2017). “Quality assurance and institutional transformation”. In: Higher education in Asia: The Chinese experience. The rise of quality assurance in Asian higher education. Springer. https://doi.org/10.1007/978-981-10-0789-7

López, Pablo (2010). “Variables asociadas a la gestión escolar como factores de calidad educativa”. Estudios pedagógicos (Valdivia), v. 36, n. 1, pp. 147-158. https://doi.org/10.4067/S0718-07052010000100008

Lupo, Toni (2013). “A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area”. Expert systems with applications, v. 40, n. 17, pp. 7096-7110. https://doi.org/10.1016/j.eswa.2013.06.045

Murillo, F. Javier; Román, Marcela (2010). “Retos en la evaluación de la calidad de la educación en América Latina”. Revista iberoamericana de educación, v. 53, pp. 97-120. https://doi.org/10.35362/rie530559

Qureshi, Asma-Asrar; Mahmood, Usman; Sajid, Ali (2008). “Impact of quality of service delivery in business education”. In: 11th QMOD conf. quality management and organizational development attaining sustainability from organizational excellence to sustainable excellence; 20-22 August; Helsingborg; Sweden, pp. 117-125. http://www.ep.liu.se/ecp/033/010/ecp0803310.pdf

Sahney, Sangeeta; Banwet, Dewinder-Kumat; Karunes, Sabita (2008). “An integrated framework of indices for quality management in education: a faculty perspective”. The TQM journal, v. 20, n. 5, pp. 502-519. https://doi.org/10.1108/17542730810898467

Sahu, Anil R.; Shrivastava, Rashmi R.; Shrivastava, R. L. (2013). “Critical success factors for sustainable improvement in technical education excellence”. The TQM journal, v. 25, n. 1, pp. 62-74. https://doi.org/10.1108/17542731311286432

Shah, Mahsood (2012). “Ten years of external quality audit in Australia: Evaluating its effectiveness and success”. Assessment and evaluation in higher education, v. 37, n. 6, pp. 761-772. https://doi.org/10.1080/02602938.2011.572154

Shuang, Guan (2015). “Ideological and political education quality evaluation using fuzzy comprehensive evaluation”. In: 2015 Sixth intl conf on intelligent systems design and engineering applications (Isdea), pp. 441-444, IEEE. https://doi.org/10.1109/ISDEA.2015.116

Sverdlick, Ingrid (2012). ¿Qué hay de nuevo en evaluación educativa? Buenos Aires: Noveduc. ISBN: 978 987 538 339 5

Tiana-Ferrer, Alejandro (2006). “Evaluación de la calidad docente de la calidad de la educación: Conceptos, modelos e instrumentos”. Idea La Mancha, n. 3, pp. 54-71. https://dialnet.unirioja.es/servlet/articulo?codigo=2141452&orden=150169

Tikly, Leon (2011). “Towards a framework for researching the quality of education in low-income countries”. Comparative education, v. 47, n. 1, pp. 1-23. https://doi.org/10.1080/03050068.2011.541671

Tranfield, David; Denyer, David; Smart, Palminder (2003). “Towards a methodology for developing evidence-informed management knowledge by means of systematic review”. British journal of management, v. 14, n. 3, pp. 207-222. https://doi.org/10.1111/1467-8551.00375

Tsinidou, Maria; Gerogiannis, Vassilis; Fitsilis, Panos (2010). “Evaluation of the factors that determine quality in higher education: an empirical study”. Quality assurance in education, v. 18, n. 3, pp. 227-244. https://doi.org/10.1108/09684881011058669

Udouj, Gary; Grover, Kenda; Belcher, Greg; Kacirek, Kit (2017). “An investigation of perceptions of programme quality support of adult basic education programmes”. Evaluation and program planning, v. 61, pp. 106-112. https://doi.org/10.1016/j.evalprogplan.2016.11.015

UNDP (2017). Objetivos de desarrollo sostenible. Objetivo 4: Educación de calidad. http://www.undp.org/content/undp/es/home/sustainable-development-goals/goal-4-quality-education.html

Unesco (2017a). 6 out of 10 children and adolescents are not learning a minimum in reading and math. http://uis.unesco.org/en/news/6-out-10-children-and-adolescents-are-not-learning-minimum-reading-and-math

Unesco (2017b). Educación para el siglo XXI. https://es.unesco.org/themes/education-21st-century

Viswanadhan, K. G. (2007). “Teachers’ outlook on improvement of quality of engineering education in India”. WSEAS transactions on advances in engineering education, v. 4, n. 8. https://pdfs.semanticscholar.org/3d96/3adfd97aea62e5ad52c955cae3a8d66c9d3f.pdf

Volosovets, Tatiana; Kirillov, Ivan; Buyanov, Alexander (2017). “Evaluating the quality of preschool education in Russia”. Procedia - Social and behavioral sciences, v. 237, pp. 1299-1303. https://doi.org/10.1016/j.sbspro.2017.02.213

Descargas

Publicado

2020-01-10

Cómo citar

Crissien-Borrero, T.-J., Velásquez-Rodriguez, J., Neira-Rodado, D., & Turizo-Martínez, L.-G. (2020). Measuring the quality of management in education. Review article. Profesional De La Información, 28(6). https://doi.org/10.3145/epi.2019.nov.04

Número

Sección

Artículos de revisión / Review articles

Descargas

La descarga de datos todavía no está disponible.