Suscripción a la prensa digital como contención a los discursos de odio

Autores/as

DOI:

https://doi.org/10.3145/epi.2021.nov.13

Palabras clave:

Prensa digital, Periodismo digital, Moderación, Interactividad, Comentarios, Odio, Incivismo, Suscripción, Anonimato, Discurso público, Software, Debate democrático, Periodistas, Audiencias

Resumen

Los comentarios de los usuarios en los medios digitales contienen con frecuencia alusiones incívicas, que se han incrementado por la polarización política y las crisis sanitaria y económica provocadas por la Covid 19. Se sabe poco sobre cómo los periodistas encargados de moderar estos foros se enfrentan a esta situación y cuál es su punto de vista acerca de los mismos y de su importancia en el debate democrático. Se han realizado doce entrevistas abiertas de tipo semiestructurado a estos responsables de la prensa digital española: generalista, regional y deportiva. Se analizan estos materiales para valorar las fortalezas y las debilidades de los sistemas de moderación de los discursos de odio que afloran en los comentarios de los lectores. Los resultados muestran que la introducción de la suscripción en la mayoría de los periódicos digitales ha reducido la presencia de comentarios con odio, aunque no han desaparecido. Los sistemas empleados para controlar estos comentarios filtran básicamente insultos y palabras soeces. Los entrevistados coinciden en señalar que una parte muy importante de los comentarios de odio se produce en la sección de política. El racismo, la xenofobia, la misoginia y la homofobia se citan como los temas más recurrentes en estos discursos. Algunos periodistas plantean la eliminación de la participación de los usuarios. Otros ven ventajas desde el punto de vista del negocio y proponen desde crear equipos especializados para ejercer la moderación, controlar a los autores a través del historial de sus actividades o sencillamente educarles para intervenir en foros democráticos. Estos resultados muestran que el debate sobre los sistemas de moderación permanece abierto entre los profesionales.

 

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Publicado

2021-12-08

Cómo citar

Paz-Rebollo, M.-A., Cáceres-Zapatero, M.-D., & Martín-Sánchez, I. (2021). Suscripción a la prensa digital como contención a los discursos de odio . Profesional De La Información, 30(6). https://doi.org/10.3145/epi.2021.nov.13

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Sección

Análisis / Analysis

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