Pluralismo informativo en la era de la deliberación digital: percepciones de periodistas y ciudadanos

Autores/as

DOI:

https://doi.org/10.3145/epi.2020.sep.25

Palabras clave:

Pluralismo informativo, Deliberación digital, Participación, Interacción, Transparencia, Vínculos comerciales y políticos, Medios sociales, Facebook, Twitter, Periodistas, Profesionales, Ciudadanos, Audiencias, Usuarios

Resumen

En un escenario complejo y en profunda transformación, la interacción que implica la comunicación digital ha cambiado de forma irreversible el sentido del pluralismo informativo. En la era de la deliberación digital, los cauces se multiplican y permiten contrastar diversas perspectivas a través de una comunidad de usuarios internacional. Asimismo, las nuevas prácticas participativas en la Web y las redes sociales exigen una mayor transparencia por parte de los medios de comunicación, que ayude a los ciudadanos a tomar decisiones responsables. Empleando metodologías cuantitativas y cualitativas –encuesta a profesionales y seis grupos de discusión con ciudadanos–, esta investigación tiene como propósito conocer la percepción de periodistas y ciudadanos españoles sobre el pluralismo y, concretamente sobre la transparencia y la participación de los usuarios en el ecosistema comunicativo actual. Los resultados señalan que ambos colectivos se muestran favorables a dar a conocer los vínculos institucionales, comerciales y políticos de los medios de comunicación, pero son escépticos respecto a que el entorno digital haya fomentado nuevas formas de transparencia, especialmente entre los medios tradicionales. La opinión de periodistas y ciudadanía se distancia, sin embargo, en un elevado número de cuestiones planteadas. Para los ciudadanos, la participación y la posibilidad de canalizar quejas y sugerencias a través de la web, Twitter y Facebook es positiva y se configura como una práctica cada vez más frecuente. Sin embargo, los periodistas aún muestran una cierta reticencia a interactuar con los lectores y a responder a sus comentarios en las redes sociales.

Citas

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Publicado

2020-11-01

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Suárez-Villegas, J.-C., Rodríguez-Martínez, R., & Ramon-Vegas, X. (2020). Pluralismo informativo en la era de la deliberación digital: percepciones de periodistas y ciudadanos. Profesional De La Información, 29(5). https://doi.org/10.3145/epi.2020.sep.25

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Artículos de investigación / Research articles

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