Exploring the linkages among transparent communication, relational satisfaction and trust, and information sharing on social media in problematic situations




Palabras clave:

Organization-employee relationships, Relational satisfaction, Relational trust, Social media, Social networks, Information sharing on social media, Transparent communication.


Grounded in the framework of the relationship management theory, this study examined the effects of employees’ perceived transparent communication on their relational trust and satisfaction with their organization and how the relational perceptions influenced their information sharing on social media in problematic situations. This study conducted a national survey of 449 employees working for large organizations in the United States. It found that employees’ transparent communication with their organization positively influenced their relational satisfaction and trust. Employees who trusted their organization were more likely to share positive information about organizational problems on social media. The theoretical and practical implications of this study are discussed.

Biografía del autor/a

Yuan Wang, City University of Hong Kong

Yuan Wang (Ph.D., The University of Alabama) is an assistant professor in the Department of Media and Communication at City University of Hong Kong. His research interests focus on the strategic role of information and communication technology (e.g., social media and mobile technology) in public relations processes and outcomes through social scientific approaches. His has published 14 articles in numerous peer-reviewed journals, such as Online Information Review, New Media & Society, Journal of Broadcasting and Electronic Media, International Journal of Strategic Communication, Public Relations Journal, VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, and Nonprofit Management and Leadership.


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Cómo citar

Wang, Y. (2020). Exploring the linkages among transparent communication, relational satisfaction and trust, and information sharing on social media in problematic situations. Profesional De La Información, 29(3). https://doi.org/10.3145/epi.2020.may.07



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