Beyond Erasmus. Communication of European Universities alliances on social media
DOI:
https://doi.org/10.3145/epi.2023.jul.04Palabras clave:
European Universities, European alliances, Institutional communication, Branding, Social media, Social networks, Twitter, Content analysis, European Commission, European public sphere, Erasmus Plus, European UnionResumen
The European Union has suffered several problems in recent years, which triggers a proactive action by its institutions to generate a united citizenry and awareness of the importance of the EU. In the field of higher education, the European Strategy for Universities born in 2019 aims to strengthen and developed a common university system. The Erasmus program has traditionally been identified as the main driver of integration, but the emergence of European universities may mark a new phase in the shaping of the European Public Sphere (EPS). In this sense, social media are the key communication tool for higher education centers. The objective of this work is to examine the activity on social media of the 40 consortia of European Universities belonging to the first and second calls. First, the presence on the different social networks of these entities is analyzed to establish a map of the alliances, based on the number of social networks used, the volume of followers, the coordinating university and the year of the call. After identifying Twitter as the most used network, a content analysis is carried out on 12 variables of all the messages published by these consortia since their creation, with the aim of determining whether the content published on their Twitter accounts is professional in tone. The results reveal scant interactivity that does not take advantage of the potential of social networks. However, there is a certain influence of the national cultures in terms of use of digital platforms in the different countries that head each consortium, with Spain and France being rather remarkable in this aspect. Likewise, the advantage acquired by first-generation consortia boosts their greater impact. This leads to a reflection upon the true transnational dimension of the communication implemented by these universities.
Descargas
Citas
Alcolea-Parra, María; Rodríguez-Barba, Dolores; Núñez-Fernández, Víctor (2020). "El uso corporativo de Instagram en las universidades privadas españolas. Estudio comparativo de 35 universidades". Ámbitos. Revista internacional de comunicación, n. 47, pp. 109-134. https://doi.org/10.12795/ambitos.2020.i47.06
Allagui, Ilhem; Breslow, Harris (2016). "Social media for public relations: Lessons from four effective cases". Public relations review, v. 42, n. 1, pp. 20-30. https://doi.org/10.1016/j.pubrev.2015.12.001
Almansa-Martínez, Ana; Fernández-Souto, Ana-Belén (2020). "Professional public relations (PR) trends and challenges". Profesional de la información, v. 29, n. 3, e290303. https://doi.org/10.3145/epi.2020.may.03
Amado, Adriana (2016). Política pop: De líderes populistas a telepresidentes. Buenos Aires: Ariel. ISBN: 978 987 3804366
Baisnée, Olivier (2007). "The European public sphere does not exist (at least it´s worth wondering"¦)". European journal of communication, v. 22, n. 4, pp. 493-503. https://doi.org/10.1177/0267323107083065
Bee, Cristiano; Bozzini, Emanuela (2010). Mapping the European public sphere: institutions, media and civil society. Surrey: Ashgate. ISBN: 978 0 754673767
Berry, Mike; Wahl-Jorgensen, Karin; García-Blanco, Iñaki; Bennett, Lucy; Cable, Joe (2021). "British public service broadcasting, the EU and Brexit". Journalism studies, v. 22, n. 15, pp. 2082-2102. https://doi.org/10.1080/1461670X.2021.1981154
Bouza-García, Luis; Tuñón, Jorge (2018). "Personalización, distribución, impacto y recepción en Twitter del discurso de Macron ante el Parlamento Europeo el 17/04/18". El profesional de la información, v. 27, n. 6, pp. 1239-1247. https://doi.org/10.3145/epi.2018.nov.07
Bustos-González, Atilio (2019). "Tránsito de universidad docente a universidad de investigación. ¿Un problema de información académica, de taxonomías o de rankings universitarios?". El profesional de la información, v. 28, n. 4, e280422. https://doi.org/10.3145/epi.2019.jul.22
Caiani, Manuela; Guerra, Simona (2017). Euroscepticism, democracy and the media: communicating Europe, contesting Europe. London: Palgrave Macmillan.
Capriotti, Paul; Losada-Díaz, José-Carlos; Martínez-Gras, Rodolfo (2023). "Evaluating the content strategy developed by universities on social media". Profesional de la información, v. 32, n. 2, e320210. https://doi.org/10.3145/epi.2023.mar.10
Casero-Ripollés, Andreu (2018). "Research on political information and social media: Key points and challenges for the future". El profesional de la información, v. 27, n. 5, pp. 964-974. https://doi.org/10.3145/epi.2018.sep.01
CísaÅ™, OndÅ™ej; Weisskircher, Manès (2021). "Left-wing social movements between strong European identities and the challenges of transnational activism: the case of DiEM25". In: Blokker, Paul (eds.). Imagining Europe. Transnational contestation an civic populism. Cham: Palgrave Macmillan, pp. 33-57. ISBN: 978 3 030813680 https://doi.org/10.1007/978-3-030-81369-7_2
Clark, Jenna L.; Algoe, Sara B.; Green, Melanie C. (2018). "Social network sites and well-being: the role of social connection". Current directions in psychological science, v. 27, n. 1, pp. 32-37. https://doi.org/10.1177/0963721417730833
De-Aguilera-Moyano, Miguel; Farias-Batlle, Pedro; Baraybar-Fernández, Antonio (2010). "La comunicación universitaria. Modelos, tendencias y herramientas para una nueva relación con sus públicos". Icono 14, v. 8, n. 2, pp. 90-124. https://doi.org/10.7195/ri14.v8i2.248
De-Wilde, Pieter; Leupold, Anna; Schmidtke, Henning (2016). "Introduction: the differentiated politicization of European governance". West European politics, v. 39, n. 1, pp. 3-22. https://doi.org/10.1080/01402382.2015.1081505
European Commission (2019). Commission communication on a European strategy for universities. Strasbourg: European Commission. https://education.ec.europa.eu/document/commission-communication-on-a-european-strategy-for-universities
Fazekas, Zoltán; Popa, Sebastian-Adrian; Schmitt, Hermann; Barberá, Pablo; Theocharis, Yannis (2021). "Elite-public interaction on Twitter: EU issue expansion in the campaign". European journal of political research, v. 60, n. 2, pp. 376-396. https://doi.org/10.1111/1475-6765.12402
Ferrer-Serrano, Marta; Latorre-Martínez, María-Pilar; Lozano-Blasco, Raquel (2020). "Universidades y comunicación. Papel de Twitter durante el inicio de la crisis sanitaria de la Covid-19". Profesional de la información, v. 29, n. 6, e290612. https://doi.org/10.3145/epi.2020.nov.12
Frangonikolopoulos, Christos A.; Papapadopoulou, Lambrini (2021). "Greek correspondents and EU: organic critiques and proposed remedies to address EU´s communication deficit". Journalism practice, v. 15, n. 8, pp. 1108-1128. https://doi.org/10.1080/17512786.2020.1772854
García-García, María (2018). "Universidad y medios sociales. Gestión de la comunicación en la universidad española". Prisma social, n. 22, pp. 20-36. https://revistaprismasocial.es/article/view/2535
Goldberg, Andreas C.; Brosius, Anna; De-Vreese, Claes H. (2022). "Policy responsibility in the multilevel EU structure - The (non-)effect of media reporting on citizens´ responsibility attribution across four policy areas". Journal of European integration, v. 44, n. 3, pp. 381-409. https://doi.org/10.1080/07036337.2020.1863959
Gómez-Calderón, Bernardo J.; Paniagua-Rojano, Francisco-Javier (2014). "Las universidades españolas en Twitter: mensajes, contenidos y públicos". Historia y comunicación social, n. 19, pp. 681-694. https://doi.org/10.5209/rev_HICS.2014.v19.44994
Grill, Christiane; Boomgaarden, Hajo (2017). "A network perspective on mediated Europeanized public spheres: Assessing the degree of Europeanized media coverage in light of the 2014 European Parliament election". European journal of communication, v. 32, n. 6, pp. 568-582. https://doi.org/10.1177/0267323117725971
Gripsrud, Jostein; Weibull, Lennart (2010). Media, markets & public spheres: European media at the crossroads. Bristol: Intellect. ISBN: 978 1 841503059
Hí¤nska, Max; Bauchowitz, Stefan (2019). "Can social media facilitate a European public sphere? Transnational communication and the Europeanization of Twitter during the Eurozone crisis". Social media + society, v. 5, n. 3. https://doi.org/10.1177/2056305119854686
Hí¤ussler, Thomas (2018). The media and the public sphere: a deliberative model of democracy. London: Routledge. ISBN: 978 0 367371692
Kent, Michael L. (2013). "Using social media dialogically: Public relations role in reviving democracy". Public relations review, v. 39, n. 4, pp. 337-345. https://doi.org/10.1016/j.pubrev.2013.07.024
Kim, Jin-Woo; Guess, Andrew; Nyhan, Brendan; Reifler, Jason (2021). "The distorting prism of social media: how self-selection and exposure to incivility fuel online comment toxicity". Journal of communication, v. 71, n. 6, pp. 922-946. https://doi.org/10.1093/joc/jqab034
Koopmans, Ruud; Statham, Paul (eds.) (2010). The making of a European public sphere. Cambridge: Cambridge University Press. ISBN: 978 0 511761010
Lund, Brady (2019). "Universities engaging social media users: an investigation of quantitative relationships between universities´ Facebook followers/interactions and university attributes". Journal of marketing for higher education, v. 29, n. 2, pp. 251-267. https://doi.org/10.1080/08841241.2019.1641875
Medina-Aguerrebere, Pablo; Medina, Eva; González-Pacanowski, Toni (2022). "Promoting health brands through social media. A quantitative analysis about the world´s best cancer hospitals". Communication & society, v. 35, n. 4, pp. 165-184. https://doi.org/10.15581/003.35.4.165-184
Montesinos, Patricio; Carot, José-Miguel; Martínez, Juan-Miguel; Mora, Francisco (2008). "Third mission ranking for world class universities: beyond teaching and research". Higher education in Europe, v. 33, n. 2-3, pp. 259-271. https://doi.org/10.1080/03797720802254072
Moreno, Ángeles; Fuentes-Lara, Cristina; Khalil, Nadia (2018). Gendercom. Brechas y oportunidades de geÌnero en la profesioÌn de gestioÌn de la comunicacioÌn en España. Madrid: AsociacioÌn de Directivos de ComunicacioÌn. ISBN: 978 84 0907 667 3
Moreno, Ángeles; Navarro, Cristina; Tench, Ralf; Zerfass, Ansgar (2015). "Does social media usage matter? An analysis of online practices and digital media perceptions of communication practitioners in Europe". Public relations review, v. 41, n. 2, pp. 242-253. https://doi.org/10.1016/j.pubrev.2014.12.006
Mostafa, Rania B. (2015). "Engaging students via social media: is it worth the effort?". Journal of marketing education, v. 37, n. 3, pp. 144-159. https://doi.org/10.1177/0273475315585825
Navarro-Beltrá, Marián; García-Medina, Irene; Miquel-Segarra, Susana (2020). "Utilización de Facebook como canal de comunicación en el sector de la moda: una comparativa de su vertiente dialógica entre las marcas de moda rápida y de lujo". Palabra clave, v. 23, n. 3, e2335. https://doi.org/10.5294/pacla.2020.23.3.5
Newman, Nic; Fletcher, Richard; Robertson, Craig T.; Eddy, Kirsten; Nielsen, Rasmus-Kleis (2022). Reuters Institute digital news report 2022. Oxford: Reuters Institute for the Study of Journalism. https://reutersinstitute.politics.ox.ac.uk/sites/default/files/2022-06/Digital_News-Report_2022.pdf
Nielsen, Rasmus-Kleis; Ganter, Sarah-Anne (2018). "Dealing with digital intermediaries: a case study of the relations between publishers and platforms". New media & society, v. 20, n. 4, pp. 1600-1617. https://doi.org/10.1177/1461444817701318
Oleart, Álvaro (2023). "The political construction of the "˜citizen turn´ in the EU: disintermediation and depoliticisation in the Conference on the Future of Europe". Journal of contemporary European studies, first online. https://doi.org/10.1080/14782804.2023.2177837
Olsson, Eva-Karin; Hammargí¥rd, Kajsa (2016). "The rhetoric of the President of the European Commission: charismatic leader or neutral mediator?". Journal of European public policy, v. 23, n. 4, pp. 550-570. https://doi.org/10.1080/13501763.2015.1054298
Papagianneas, Stavros (2017). Rebranding Europe. Fundamentals for leadership communication. Brussels: ASP Editions. ISBN: 978 9 057186202
Peruta, Adam; Shields, Alison B. (2017). "Social media in higher education: understanding how colleges and universities use Facebook". Journal of marketing for higher education, v. 27, n. 1, pp. 131-143. https://doi.org/10.1080/08841241.2016.1212451
Pringle, James; Fritz, Samantha (2019). "The university brand and social media: using data analytics to assess brand authenticity". Journal of marketing for higher education, v. 29, n. 1, pp. 19-44. https://doi.org/10.1080/08841241.2018.1486345
Rivas-de-Roca, Rubén; García-Gordillo, Mar (2022a). "Brussels will pay for everything. The shaping of the European public sphere before NextGenerationEU". Profesional de la información, v. 31, n. 3, e310301. https://doi.org/10.3145/epi.2022.may.01
Rivas-de-Roca, Rubén; García-Gordillo, Mar (2022b). "Understanding the European public sphere: a review of pending challenges in research". European politics and society, v. 23, n. 3, pp. 380-394. https://doi.org/10.1080/23745118.2021.1884965
Roth-Cohen, Osnat; Avidar, Ruth (2022). "A decade of social media in public relations research: A systematic review of published articles in 2010-2020". Public relations review, v. 48, n. 1, 102154, https://doi.org/10.1016/j.pubrev.2022.102154
Sallot, Lynne M.; Lyon, Lisa J.; Acosta-Alzuru, Carolina; Ogata-Jones, Karyn (2003). "From Aardvark to Zebra: A new millennium analysis of theory development in public relations academic journals". Journal of public relations research, v. 15, n. 1, pp. 27-90. https://doi.org/10.1207/S1532754XJPRR1501_2
Scharkow, Michael; Vogelgesang, Jens (2010). "Effects of domestic media use on European integration". Communications, v. 35, n. 1, pp. 73-91. https://doi.org/10.1515/comm.2010.004
Schneider, Christina J. (2018). The responsive union: national elections and European governance. Cambridge: Cambridge University Press. ISBN: 978 1 108589413
Silva, Tiago; Kartalis, Yani; Costa-Lobo, Marina (2022). "Highlighting supranational institutions? An automated analysis of EU politicisation (2002-2017)". West European politics, v. 45, n. 4, pp. 816-840. https://doi.org/10.1080/01402382.2021.1910778
Simancas-González, Esther; García-López, Marcial (2022). "La comunicación de las universidades públicas españolas: situación actual y nuevos desafíos". Estudios sobre el mensaje periodístico, v. 28, n. 1, pp. 217-226. https://doi.org/10.5209/esmp.76011
Treib, Oliver (2021). "Euroscepticism is here to stay: what cleavage theory can teach us about the 2019 European Parliament elections". Journal of European public policy, v. 28, n. 2, pp. 174-189. https://doi.org/10.1080/13501763.2020.1737881
Tuñón, Jorge; Bouza, Luis; Carral, Uxía (2019). Comunicación europea. ¿A quién doy like para interactuar con Europa?. Madrid: Dykinson. ISBN: 978 84 9148 9771
Tuñón, Jorge; Carral, Uxía (2019). "Twitter como solución a la comunicación europea. Análisis comparado en Alemania, Reino Unido y España". Revista latina de comunicación social, v. 74, n. 63, pp. 1219-1234. https://doi.org/10.4185/RLCS-2019-1380
Van-der-Brug, Wouter; Gattermann, Katjana; De-Vreese, Claes H. (2022). "Electoral responses to the increased contestation over European integration. The European elections of 2019 and beyond". European Union politics, v. 23, n. 1, pp. 3-20. https://doi.org/10.1177/14651165211036263
Vesnic-Alujevic, Lucia (2016). "European elections and Facebook: Political advertising and deliberation?". In: Deželan, Tomaž; VobiÄ, Igor (eds.). (R)evolutionizing political communication through social media. Hershey, PA: Information science reference/IGI global, pp. 191-209. ISBN: 978 1 466698796 https://doi.org/10.4018/978-1-4666-9879-6.ch010
Von-Nordheim, Gerret; Bettels-Schwabbauer, Tina; Di Salvo, Philip; Kennedy, Paula; Kiss, Kornélia R.; Kús, Michal; Pinto Martinho, Ana; Stefanikova, Sandra; Telo, Décio (2021). "The state of Europeanisation: between clash and convergence. A comparison of the media coverage of the 2019 European elections in seven countries". Revista mediterránea de comunicación, v. 12, n. 1, pp. 95-113. https://www.doi.org/10.14198/MEDCOM000021
Wright, Donald K.; Hinson, Michelle-Drifka (2014). "An updated examination of social and emerging media use in public relations practice: A longitudinal analysis between 2006 and 2014". The public relations journal, v. 8, n. 2. https://instituteforpr.org/wp-content/uploads/2014WrightHinson-1.pdf
Wright, Donald K.; Hinson, Michelle Drifka (2017). "Tracking how social and other digital media are being used in public relations practice: A twelve-year study". The public relations journal, v. 11, n. 1. https://prjournal.instituteforpr.org/wp-content/uploads/PRJ-2017-Wright-Hinson-2-1.pdf
Zerfass, Ansgar; Buhmann, Alexander; Tench, Ralph; VerÄiÄ, Dejan; Moreno, Ángeles (2021). European Communication Monitor 2021. CommTech and digital infrastructure, video-conferencing, and future roles for communication professionals. Brussels: Euprera/EACD. Berlin: Quadriga Media. https://www.communicationmonitor.eu/2021/05/21/ecm-european-communication-monitor-2021
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2023 Profesional de la información
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Condiciones de difusión de los artículos una vez son publicados
Los autores pueden publicitar libremente sus artículos en webs, redes sociales y repositorios
Deberán respetarse sin embargo, las siguientes condiciones:
- Solo deberá hacerse pública la versión editorial. Rogamos que no se publiquen preprints, postprints o pruebas de imprenta.
- Junto con esa copia ha de incluirse una mención específica de la publicación en la que ha aparecido el texto, añadiendo además un enlace clicable a la URL: http://revista.profesionaldelainformacion.com
La revista Profesional de la información ofrece los artículos en acceso abierto con una licencia Creative Commons BY.