The public library as seen by the non-users

Autores/as

DOI:

https://doi.org/10.3145/epi.2018.may.19

Palabras clave:

UXLib, User experience, UX, User centered design (UCD), Public libraries, Users, School libraries, Non-users, User research studies, Survey.

Resumen

The user experience framework (UX) serves to analyze the characteristics, preferences and perceptions of non-users of the public library to inform the (re)design of services. Empirical data come from a representative survey of the Catalan population aged 15 and over. In general terms, libraries and librarians benefit from a positive image, although one third of non-users would have no motivation for visiting a public library (again). Most are ex-users (81%) who had visited a public library but not in the last year. Individuals seem to stop using the public library when they end their educational period, with disengagement affecting more men than women. Never-users (19%) stand out among older individuals and lower educational levels. Results support the idea that different strategies must target ex-users and non-users to attract them (back) to the library as both their profiles and opinions on the public library are different.

Descargas

Los datos de descargas todavía no están disponibles.

Biografía del autor/a

Mireia Fernández-Ardèvol, UOC

NULL

Citas

Anglada, Lluí­s (2014). "Are libraries sustainable in a world of free, networked, digital information?". El profesional de la información, v. 23, n. 6, pp. 603-611. http://doi.org/10.3145/epi.2014.nov.07

Artal, Carmen (1999). La biblioteca pública vista pels ciutadans. Informe de l´estudi realitzat a tres ciutats 1998-99. Barcelona: Fundación Bertelsmann; í€rea de Cultura de la Diputació de Barcelona. ISBN: 8493093432

Azqueta-Ledo, Cristina; Ferrández-Cañadell, Eva (2015). Balaní§ de Govern, Departament de Cultura 2011/2015. Vol I. Barcelona: Generalitat de Catalunya, Departament de Cultura. https://goo.gl/r5R8HJ

Booth, Jennifer (1993). "The library´s image: does your library have you appeal?". Library management, v. 14, n. 2, pp. 11-14. http://doi.org/10.1108/01435129310026111

Bryant, Antony; Charmaz, Kathy (eds.) (2007). The SAGE Handbook of grounded theory. Los Angeles: Sage. ISBN: 978 1 849204781

Cañibano, Analí­a; Bargero, Patricia (2004). "Los no usuarios: ¿cómo llegar a ellos en nuestras comunidades?". In: IFLA conf procs, pp. 1-14. https://archive.ifla.org/IV/ifla70/papers/163s-Canibano_Bargero.pdf

CEO (2015): í’mnibus de la Generalitat de Catalunya 2014-3. REO 773. Generalitat de Catalunya: Centre d´Estudis d´Opinió. http://ceo.gencat.cat/es/estudis/registre-estudis-dopinio/estudis-dopinio-ceo/omnibus/detall/index.html?id=5248

Clark, Christina (2010). Linking school libraries and literacy: Young people´s reading habits and attitudes to their school library, and an exploration of the relationship between school library use and school attainment. Londres: National Literacy Trust. https://goo.gl/dhCwEh

Coker, Susanne (1993)."Libraries versus users? How and how not to deter library users". Library management, v. 14, n. 2, pp. 24-31. https://doi.org/10.1108/EUM0000000000844

Conecta (2016). Hàbits de lectura i compra de llibres a Catalunya 2015. Informe de resultats. Generalitat de Catalunya, 123 pp. https://issuu.com/icec_generalitat/docs/h__bits_de_lectura_a_catalunya_2015

Connaway, Lynn-Silipigni (ed.) (2015). The library in the life of the user: Engaging with people where they live and learn. Dublin, Ohio: OCLC Research. http://www.oclc.org/content/dam/research/publications/2015/oclcresearch-library-in-life-of-user.pdf

Consonni, Chiara (2010). "Non-users´ evaluation of digital libraries: A survey at the Università degli Studi di Milano". IFLA, v. 36, n. 4, pp. 325-331. https://goo.gl/jDZhDq

Departament de Cultura (2017). Estadí­stiques Culturals de Catalunya 2017. Generalitat de Catalunya. ISSN: 2013-3863 http://dadesculturals.gencat.cat/web/.content/sscc/gt/arxius_gt/ECC-2017.pdf

DIBA (2012). Informe sobre la població no usuària de les biblioteques de la XBM: resum executiu. Versió 2, 17/05/2012. Barcelona: Diputació de Barcelona. Servei d´Avaluació i Qualitat. í€rea de Presidència. https://www.diba.cat/documents/16060163/33955494/d+informe_resum_estudi_no_usuaris.pdf

Evjen, Sunniva; Audunson, Ragnar (2009). "The complex library". New library world, v. 110, n. 3/4, pp.161-174. http://doi.org/10.1108/03074800910941356

Ferran-Ferrer, Núria; Fernández-Ardèvol, Mireia; Nieto, Javier; Fenoll, Carme (2016). Estudi de persones no-usuàries de biblioteca pública. http://biblioteques.gencat.cat/web/.content/tematic/persones_no_usuaries.pdf

Ferran-Ferrer, Núria; Fernández-Ardèvol, Mireia; Nieto, Javier; Fenoll, Carme (2018). "Marc, Maria y David: el diseño de experiencia de usuario (UX) aplicado a la biblioteca pública". BiD, n. 40. http://bid.ub.edu/es/40/ferran.htm

Fundación Germán Sánchez Ruipérez (2009). Opiniones y actitudes de los usuarios de las Bibliotecas Públicas del Estado, 2008. http://hdl.handle.net/10421/1621

Gallo-León, José-Pablo (2015). "La biblioteca es servicio (y en ello está nuestro futuro)". El profesional de la información, v. 24, n. 2, pp. 87-93. http://dx.doi.org/10.3145/epi.2015.mar.01

Green, Tracey (1994). "Images and perceptions as barriers to the use of library staff and services". New library world, v. 95, n. 7, pp. 19-24. http://doi.org/10.1108/03074809410070520

Hair, Joseph F. (2010). Multivariate data analysis: A global perspective (7th ed.). Upper Saddle River [etc.]: Pearson. ISBN: 978 0 138948580

Hernández-Sánchez, Hilario (2013). Servicios bibliotecarios para el siglo XXI: ciudadanos, usuarios y expertos opinan sobre los servicios de biblioteca pública de la CAPV. http://www.liburuklik.euskadi.eus/handle/10771/26106

Hernández-Sánchez, Hilario (2016). El valor de las bibliotecas. Estudio de impacto socioeconómico de las Bibliotecas de Navarra. Madrid: Consejo de Cooperación Bibliotecaria. http://www.elvalordelasbibliotecas.es/es/informe

Hernández-Sánchez, Hilario; Arroyo-Vázquez, Natalia (2014). "Efectos de la crisis económica en las bibliotecas españolas". El profesional de la información, v. 23, n. 2, pp. 158-164. http://dx.doi.org/10.3145/epi.2014.mar.08

Horrigan, John B. (2016). Libraries 2016. Pew Research Center, September. http://www.pewinternet.org/2016/09/09/2016/Libraries-2016

Idescat (2011). Nivell d´instrucció de la població de 16 anys i més. Per sexe i grups d´edat. Catalunya. https://www.idescat.cat/economia/inec?tc=3&id=dc02

Iermb (2009). "Tipologies de consum i pràctiques culturals a Catalunya 2006". Estadí­stica - Fulls de cultura i comunicació, n. 24, 10 pp. http://dadesculturals.gencat.cat/web/.content/sscc/gt/arxius_gt/fl_024_tipologies_generals_consum.pdf

IFLA (International Federation of Library Associations and Institutions). Section of public libraries (2001). Public Library Service: IFLA/Unesco Guidelines for development. KG Saur. Translation into Catalan by Cobdc. http://www.cobdc.org/publica/directrius/IFLA_publiques.pdf

Johnson, Larry; Adams-Becker, Samantha; Estrada, Victoria; Freeman, Alex (2015). NMC Horizon report: 2015 Library edition. Austin, Texas: The New Media Consortium. ISBN: 978 0 9968527 5 3 http://cdn.nmc.org/media/2015-nmc-horizon-report-library-EN.pdf

Juárez-Urquijo, Fernando (2015). Biblioteca pública. Mientras llega el futuro. Barcelona: Ed. UOC, Col. El profesional de la información, n. 31, 159 pp. ISBN: 978 84 9064 666 3

Khoo, Michael; Rozaklis, Lily; Hall, Catherine (2012). "A survey of the use of ethnographic methods in the study of libraries and library users". Library & information science research, v. 34, n. 2, p. 82-91. https://doi.org/10.1016/j.lisr.2011.07.010

Levien, Roger E. (2011). Confronting the future. Strategic visions for the 21st public library. American Library Association, Office for Information Technology. Policy brief, 4. http://www.foresightfordevelopment.org/sobipro/download-file/46-463/54

Llei 4/1993, de 18 de marzo, del Sistema Bibliotecari de Catalunya (DOGC, n. 1727, de 29.3.1993). http://portaldogc.gencat.cat/utilsEADOP/AppJava/PdfProviderServlet?versionId=1234087

Luthmann, Abigail (2007). "Librarians, professionalism and image: stereotype and reality". Library review, v. 56, n. 9, pp. 773-780. http://doi.org/10.1108/00242530710831211

McCarthy, Grace (1994). "Getting to know your non"users". Library management, v. 15, n. 4, pp. 30-34. http://doi.org/10.1108/01435129410060338

Miret, Inés; Baró, Mí²nica (2016). "Bibliotecas escolares a pie de página". In: Millán, José-Antonio (coord.). La lectura en España: informe 2017. Madrid: Federación de Gremios de Editores, pp. 127-138. http://www.fge.es/lalectura/2017

Nieters, Jim; Gabriel-Petit, Pabini (2014). "The future of UX leadership: Radical transformation". UXmatters. https://shar.es/1jU935

Norman, Don; Nielsen, Jacob (2014). The definition of user experience. https://www.nngroup.com/articles/definition-user-experience

Quick, Susannah; Prior, Gillian; Toombs, Ben; Taylor, Luke; Currenti, Rosanna (2013). "Cross-European survey to measure users´ perceptions of the benefits of ICT in public libraries". Bill & Melinda Gates Foundation. https://goo.gl/fwUzTv

Reidsma, Matthew (2015). "More than usable. Library services for humans". In: UXLibs conference, Cambridge. https://matthew.reidsrow.com/articles/134

Rojek, Chris (1999). Leisure and culture. Springer. ISBN: 978 0 230 28756 3

Sbaffi, Laura; Rowley, Jennifer (2015). "Public libraries and non-users: A comparison between Manchester and Rome". Journal of librarianship and information science, v. 47, n. 2, pp. 104-116. http://doi.org/10.1177/0961000613503679

Schleihagen, Barbara; Ehmig, Simone (2012). Causes and reasons for the non use of public libraries in Germany. German Library Association. http://www.readingworldwide.com/fileadmin/dokumente/Non_use_of_public_libraries_final_English_Handout.pdf

Schmidt, Aaron; Etches, Amanda (2014). Useful, usable, desirable: Applying user experience design to your library. Chicago: American Library Association (ALA). ISBN: 978 0 8389 1226 3 https://www.tandfonline.com/doi/abs/10.1080/1941126X.2015.1029781

Servei de Biblioteques de la Generalitat de Catalunya (2017). Sistema de Lectura Pública: Balaní§ 2016. https://goo.gl/U9Aifq

Sin, Sei-Ching-Joanna; Kim, Kyung-Sun (2008). "Use and non-use of public libraries in the information age: A logistic regression analysis of household characteristics and library services variables". Library & information science research, v. 30, n. 3, pp. 207-215. https://doi.org/10.1016/j.lisr.2007.11.008

Technical Committee ISO-TC 46 (2014). ISO 11620:2014 Information and documentation: Library performance indicators. Geneva: International Organization for Standarization. https://www.iso.org/obp/ui/#iso:std:iso:11620:ed-3:v1:en

Togores, Rosa (2014). El valor de las bibliotecas públicas en la sociedad: el caso de la Red de Bibliotecas Municipales. Versión reducida. Diputació de Barcelona, 38 pp. http://www.diba.cat/documents/16060163/22275360/valor_social_bibliotequesXBM_cast.pdf

Toner, Lisa-Jane (2008). "Non-use of library services by students in a UK academic library". Evidence based library and information practice, v. 3, n. 2, pp. 18-31. http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/1330/1241

Unesco (1994). Manifiesto sobre la biblioteca pública. Parí­s: Unesco. http://unesdoc.unesco.org/images/0011/001121/112122so.pdf

Vassilakaki, Evgenia; Moniarou-Papaconstantinou, Valentini (2014). "Identifying the prevailing images in library and information science profession: is the landscape changing?". New library world, v. 115, n. 7/8, pp. 355-375. http://doi.org/10.1108/NLW-03-2014-0029

Descargas

Publicado

2018-06-18

Cómo citar

Fernández-Ardèvol, M., Ferran-Ferrer, N., Nieto-Arroyo, J., & Fenoll, C. (2018). The public library as seen by the non-users. Profesional De La información Information Professional, 27(3), 659–670. https://doi.org/10.3145/epi.2018.may.19

Número

Sección

Artí­culos de investigación / Research articles