@article{Fernández-Ardèvol_Ferran-Ferrer_Nieto-Arroyo_Fenoll_2018, title={The public library as seen by the non-users}, volume={27}, url={https://revista.profesionaldelainformacion.com/index.php/EPI/article/view/epi.2018.may.19}, DOI={10.3145/epi.2018.may.19}, abstractNote={<p class="p1">The user experience framework (UX) serves to analyze the characteristics, preferences and perceptions of non-users of the public library to inform the (re)design of services. Empirical data come from a representative survey of the Catalan population aged 15 and over. In general terms, libraries and librarians benefit from a positive image, although one third of non-users would have no motivation for visiting a public library (again). Most are ex-users (81%) who had visited a public library but not in the last year. Individuals seem to stop using the public library when they end their educational period, with disengagement affecting more men than women. Never-users (19%) stand out among older individuals and lower educational levels. Results support the idea that different strategies must target ex-users and non-users to attract them (back) to the library as both their profiles and opinions on the public library are different.</p>}, number={3}, journal={Profesional de la información / Information Professional}, author={Fernández-Ardèvol, Mireia and Ferran-Ferrer, Núria and Nieto-Arroyo, Javier and Fenoll, Carme}, year={2018}, month={jun.}, pages={659–670} }